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These legal terms govern how you access and use gg perya, including account eligibility, data handling and your rights under this policy. Availability depends on local law and is accessible only where local law permits.
gg perya operates within the constraints of applicable law in each region where access is permitted. We do not assert blanket legal coverage across all jurisdictions — eligibility is determined by the laws applicable in your location, and you are responsible for confirming that accessing this platform is lawful where you reside. If you are in the Philippines and access is available, the account you hold is subject to these terms from the moment you complete registration. Transactions processed through GCash, Maya or GrabPay are subject to the individual terms of those payment providers in addition to ours. We do not override or supersede the terms of those e-wallet services; your use of them for account funding or withdrawals is governed jointly. Where a conflict arises between our terms and a payment provider's terms, the more restrictive condition applies to protect your account. Account verification, identity confirmation and any eligibility checks described during registration are part of our legal compliance process. We retain the right to suspend or close an account where verification cannot be completed or where continued access would conflict with applicable law. The current status of your account — including any holds or restrictions — is shown in your account dashboard after login.
Transactions via GCash are subject to both gg perya terms and GCash's own service conditions.
Maya wallet payments operate under Maya's published terms alongside our account policy.
GrabPay transfers are processed per GrabPay's terms; our policy applies to what lands in your account.
PESONet bank transfers follow interbank rules; account credit timing depends on the sending institution.
Not every aspect of your experience here falls under a single policy document. Understanding what this policy covers — and what sits outside it — helps you know where to direct a question and what expectations are reasonable.
Registration, login, account verification and session management are all within the scope of this policy. Rules about account suspension, re-activation and credential changes are covered here.
Wallet funding and withdrawal requests made through GCash, Maya or GrabPay sit within scope for our side of the transaction. The payment provider's own policies cover the portion processed on their infrastructure.
Game content supplied by studios such as PG Soft, Pragmatic Play and Spadegaming is governed by those studios' licensing arrangements. We host the titles; the content terms belong to the provider.
External links, partner sites and any service you reach by leaving gg perya are outside this policy's scope. We do not control or accept responsibility for the terms or practices of those services.
You hold specific, exercisable rights in relation to the account data and records we hold. These are not abstract — each one maps to a concrete step you can take through your account or through our support channel. Knowing which path to follow makes the process faster and avoids unnecessary delays. If you believe a record in your account is inaccurate — a transaction amount, a name spelling or a contact detail — you can raise a correction request directly. We review such requests and update records where the correction is supported by the information you provide. For data that cannot be corrected through the account dashboard, a support ticket is the right route. We do not require you to submit legal documents for straightforward corrections, though identity verification may apply for sensitive fields like registered name or linked mobile number.
Your transaction history, account details and session records are visible after login. Check the account dashboard for a current view; records are displayed in chronological order without requiring a support request.
Contact details, wallet links and display preferences can be updated in account settings. For sensitive fields — registered name, linked GCash or Maya number — submit a support request with your account credentials for verification.
If any section of this policy is unclear or you believe it has been applied incorrectly to your account, raise a ticket through the support channel. We will respond with reference to the specific clause in question.
You may request account closure at any time through support. Any accessible wallet balance at the point of closure is subject to standard withdrawal processing before the account is deactivated.
Policy and account questions follow a distinct path from general gameplay support. Use the channels below to direct your query to the right team. For faster resolution, include your account identifier and a brief description of the specific clause or transaction in question.
Open the chat widget from any page while logged in. Identify your query as a legal or account policy matter so it is routed to the right team rather than general support.
For written policy queries or formal correction requests, use the email address listed in your account dashboard under Support. Include your registered mobile number or GCash-linked detail for verification.
The current state of any active review, restriction or policy notice on your account is shown in your account dashboard after login. Check there first before opening a new support request.
Data handling at gg perya follows the terms set out in this policy and in our separate data notice, both accessible from your account dashboard. We collect only what is necessary to run your account, process transactions through GCash, Maya or GrabPay, and respond to support queries. We do not sell account data to third parties. Retention periods apply: transaction records are held for the period required by applicable law in the regions where we operate; account data associated with a closed account is retained for the legally required duration and then deleted. Cookies used on gg perya are limited to session management and analytics; you can review cookie settings through your browser. For any concern about how your data is being handled, the support channel is the correct first contact point.
We collect registration details, transaction records and session data. Collection is limited to what is operationally necessary for your account and for processing payments through GCash, Maya and GrabPay.
Cookies on gg perya handle session authentication and site analytics only. No advertising-network cookies are set without disclosure. Browser settings allow you to manage or clear cookies at any time.
Account credentials are stored in hashed form. We do not store your GCash PIN, Maya PIN or bank credentials — those are handled entirely by the respective payment provider on their own infrastructure.
To request a correction, deletion or export of your account data, submit a support ticket. We action data requests in line with the applicable retention and deletion rules set out in this policy.
These are the questions we receive most often about account rights, eligibility, data handling and how to act on a policy concern.
Access depends on local law and is available only where local law permits. We do not confirm eligibility on behalf of any individual. You are responsible for checking whether using this platform is lawful in your specific location before registering or funding an account.
We collect the details you enter during registration — name, contact number and the e-wallet identifier you link for transactions (GCash, Maya or GrabPay). Session and transaction records are added as you use the account. We do not collect payment PINs or bank login credentials.
Retention periods follow the applicable legal requirements for the regions where we operate. Transaction records are kept for the legally required duration. When you close your account, residual data is held for the mandatory retention period and then deleted according to our data handling process.
Log in and go to account settings for contact or display changes. For sensitive fields — registered name or linked GCash or Maya number — raise a support ticket. Include your account identifier and the correct information; identity verification will apply before the change is processed.
A suspension does not automatically forfeit your balance. The current status of any hold is shown in your account dashboard after login. If the suspension is resolved, normal access resumes. If the account is permanently closed, the withdrawal process for any accessible balance is outlined in your dashboard and in the support response.
Open a support ticket via live chat or the email channel listed in your account dashboard. State the specific policy clause or action you are querying. We will review the account record and respond with reference to the relevant section of this policy.