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These terms set out the rules that apply when you access gg perya and use any part of the lobby — from account creation and wallet activity to game play and support requests. Access is available where local law in the Philippines permits, and using the platform means you accept what is written here.
When you open an account on gg perya and proceed past the registration screen, you enter into an agreement with us under these terms. That agreement covers every interaction you have with the platform: browsing the game lobby, placing wagers, moving funds through your account wallet, and reaching out to our support team. We rely on the payment rails you use — GCash for mobile top-ups, Maya for wallet transfers, and PESONet for bank-cycle settlements — as the operational context for your account activity, and each of those transactions falls within the scope of these terms. Availability depends on where local law in the Philippines permits access; we do not extend service to regions where access is restricted. These terms may be updated, and the version that applies to you is the one published at the time you perform an action on the platform. We will note the effective date of any revision at the top of this page. Continued use of your account after a revision is published constitutes acceptance of the revised terms. If any part of these terms conflicts with what is shown in your account dashboard, the dashboard reflects the current operational state and should be treated as the active reference for your account. Questions about the terms can be directed to our support team using the contact paths listed on this page.
GCash top-up activity on your account falls under these terms, including transaction records and any account-level limits shown in the deposit screen.
Maya wallet transfers are processed under the same terms framework; your transaction history for Maya activity is accessible in the account wallet section after login.
PESONet bank-cycle settlements follow the transfer schedule set by the rail itself; the terms govern the account-side record-keeping, not the rail's own processing cycle.
Not every action or service connected to your gg perya account is governed by the same part of these terms. This section draws the lines clearly so you know where our obligations start, where yours do, and where a third-party provider's own rules take over. Understanding the boundary helps you raise the right question with the right party when something needs to be resolved.
Creating, verifying, suspending or closing your account is fully within the scope of these terms. The steps, identity checks and access conditions we apply to your account are set out here and enforced by us directly.
Deposits and withdrawals processed through GCash, Maya or PESONet are covered as far as the account-side record is concerned. The payment rail's own terms govern the transfer on the wallet or bank side — we do not control those.
Game titles in the lobby — including those from studios like PG Soft, Pragmatic Play and CQ9 — are made available under licence arrangements. Our terms cover your access to them; the studio's own mechanics and payout rules are set by the provider.
Links to external sites, embedded payment forms and any service provided by a third party fall outside these terms. We are not responsible for the content, availability or policies of services we do not operate.
These terms are not one-directional. You have concrete actions available to you, and we are committed to making them straightforward to complete. If you believe a record in your account is incorrect, you can raise a correction request through the support channel and we will review the relevant transaction or account detail. Your full transaction history — across GCash, Maya and PESONet activity — is accessible inside your account wallet section after login; you do not need to contact support to see it. If you want to update personal details such as your registered contact number or email address, the account settings screen shows the fields you can edit directly. Changes that require identity re-verification will prompt the relevant steps on screen. Should you have a question about how a specific clause in these terms applies to your situation, our support team can explain the policy; they cannot override it, but they can clarify it. You may also request a copy of the terms as they stood on a specific date by writing to us through the email address listed in the support section below.
Your account wallet section shows a full log of transactions by date and payment method. You do not need to request these separately — they are visible after login.
Edit your contact number, email or linked wallet reference in account settings. Steps that require identity checks will be shown on screen at the point you make the change.
If a clause in these terms is unclear, contact support by live chat or email. We will point you to the relevant section and explain how it applies to your account activity.
Write to us if you need a copy of the terms that applied on a specific date — for example, when a transaction or account action took place. We keep version records for this purpose.
If something in these terms needs clarification — or if you believe a rule has been applied incorrectly to your account — these are the channels to use. Each route reaches the same support team; choose the one that suits your situation.
Open the chat window from any page once you are logged in. Use this for account-specific questions about how a clause applies to a recent transaction or wallet action.
Write to us for formal policy questions, requests for past versions of the terms, or issues that need a written record. We respond to the email address registered on your account.
The help centre inside your account dashboard holds policy summaries, payment process steps for GCash, Maya and PESONet, and links to the full text of current and recent terms.
These terms describe not just what you can do, but how we handle the information attached to your account. Here is a plain summary of the four areas that matter most to account holders.
We collect account data — registration details, session activity, transaction records — to operate your account and improve the lobby. Cookies used on gg perya support login sessions and page performance; you can manage cookie preferences through your browser settings.
Access to your account is protected by the login credentials you set at registration. If you suspect unauthorised access, use the account recovery option on the login screen or contact support immediately. We do not ask for your password through any support channel.
We retain account records — including transaction history for GCash, Maya and PESONet activity — for as long as your account is active and for a period after closure as required by applicable rules. The exact retention period applicable to your account can be confirmed by support.
To update personal data, start with the account settings screen. If the change cannot be completed there — for example, a registered name correction — submit a written request through email support with the account details and reason clearly stated.
These are the questions we hear most from account holders who want to understand what the terms mean in practice. Each answer points to the specific part of the policy or the account path that resolves the question.
They apply from the moment you complete registration on gg perya. Proceeding past the account creation screen — including linking a GCash or Maya wallet — constitutes acceptance. If the terms are revised, the new version applies from the date it is published here.
We update the effective date shown at the top of this page whenever a revision is made. The current version is always what you see here. We recommend checking this page if you receive a notification about a policy update in your account dashboard or by email.
Yes, for the account-side record. The transaction log in your wallet section is governed by these terms. The portion of the transfer handled by GCash or Maya on their own platform falls under those providers' own terms — we do not control or override those.
You can request account closure through email support or live chat. After closure, we retain your records for the period required by applicable rules — this is explained in the retention section above. Any remaining wallet balance is handled according to the process shown when you submit the closure request.
Contact support through live chat or email with your account details and the specific action in question. We will review the relevant transaction or account record against the terms. If you need a written response for your own records, use the email channel.
Our terms cover your access to those games through the lobby. The mechanics, payout rules and bonus round conditions within each game title are set by the studio. Where a studio exposes RTP data for a title, that information is shown within the game itself — we do not publish figures independently.